Club Rules - Cosmo Bingo

Cosmo Bingo Terms and Conditions

These premises are owned by Cosmo Bingo Halls Manchester Limited trading as Cosmo Bingo (“Cosmo Bingo”) and are known as Cosmo Bingo Club (the “Club”).
Cosmo Bingo Halls Manchester Limited is a company registered in England and Wales under company number 14529756 with its registered office at 62 Market Street, Stalybridge, Manchester, United Kingdom, SK15 2AB. We are licensed and regulated in Great Britain by the Gambling Commission under account number 62145. https://www.gamblingcommission.gov.uk/public-register/business/detail/62145
Cosmo Bingo is fully committed to upholding the licensing objectives of the Gambling Act 2005, these are:

preventing gambling from being a source of crime or disorder, being associated with crime or disorder, or being used to support crime.
ensuring that gambling is conducted in a fair and open way.
protecting children and other vulnerable persons from being harmed or exploited by gambling.

It is a Club requirement that players must complete an application to become a member of the Club. Club membership cards are not transferable.
All customers accept and agree to be bound by these Terms and Conditions.
Customers must be over 18 years of age. We accept the following evidence that Customers are aged 18 or over when approving an application for membership: a photocard driving licence (including provisional); a passport or similar form of identification; and any identification carrying the ‘PASS’ logo (for example a Citizen or Validate card). You will not be permitted to open an account with us unless you have provided evidence that you are aged 18 or over.
You acknowledge that if you have self-excluded from playing bingo, you are not permitted to apply for membership of the Club or use your Club membership account. Cosmo Bingo will remove any customers identified to us or by us who play bingo or attempt to play bingo while self-excluded. If you circumvent the measures that Cosmo Bingo (or another self-exclusion service such as the Bingo Industry Self-Exclusion Scheme or SmartEXCLUSION) have in place to exclude you and play bingo in the Club after having elected to self-exclude, any amounts won during such time will be void and we will refund any stakes you have made during such time to you.
Cosmo Bingo reserves the right to refuse any application for membership of the Club for any other reason and without cause shown. The Management may also terminate the membership of any member without cause shown or prior notice given, at any time.
All members must produce their membership card on every visit to the Club. Failure to comply with this rule or any one of the following conditions could result in legal action being taken:
Taking part in gaming when under 18 years of age
Gaining entrance other than by Club rules
Providing fraudulent personal information or identification
Every bingo game or bingo variant played at the Club shall be conducted by an official appointed by Cosmo Bingo for that purpose, and in accordance with Cosmo Bingo Rules. The decisions of the official so appointed shall be accepted as final and binding upon those taking part in the game.
No gaming other than lawful gaming authorised by Cosmo Bingo may be carried out at its premises.
Where gaming is carried out at Cosmo Bingo premises:
It will be conducted on such days and at such times and in such manner at each Club as Cosmo Bingo determines. The days and times and manner of play so determined shall be prominently displayed in the premises.
Cosmo Bingo will determine the admission and other such charges to take part in gaming in accordance with the Gambling Act 2005.
Customer funds held in cash or in Cosmo Bingo’s general account are not protected in the event of insolvency.
Cosmo Bingo shall have the power to make regulations for the good order and conduct of the Club and of games taking place therein, and other activities and social events including regulations limiting the number of members admitted to any session of the Club or to take part in any game and other activities and social events.
Members shall be bound by these rules and comply with the regulations made by Cosmo Bingo, and abide by the decisions of any official appointed by Cosmo Bingo to conduct any game, activity or social events.
Neither Cosmo Bingo, nor its directors, shareholders, employees or agents shall be liable to any customer for any loss, damage or injury suffered by them, save where caused by negligence on the part of Cosmo Bingo. For the avoidance of doubt, this paragraph shall not in any way limit Cosmo Bingo’s liability for death or personal injury caused by the negligence of Cosmo Bingo or its directors, shareholders, employees or agents or for any other liability which cannot legally be excluded or limited by law.
Customers play on the express understanding that neither Cosmo Bingo, nor its directors, shareholders, employees or agents shall be held responsible if results and/or prizes are affected by the failure of equipment, the misprinting or incorrect provision of books, tickets or publicity, the failure of team members or other employees to perform duties or the actions whether improper or otherwise, of third parties. On any such occurrence, Cosmo Bingo’s decision is to be binding upon the customers, notwithstanding any statement(s) made by its employees or agents prior to or subsequent to Cosmo Bingo’s decision. In the event of such occurrence happening, all prizes awarded are subject to re-scrutiny and any customer who received a prize undertakes to refund it if, in Cosmo Bingo’s opinion, it has been incorrectly awarded.
In the case of any gaming related dispute, the customer should raise the matter with the Duty Manager. If the customer is still unhappy with the decision the matter can be raised under the Cosmo Bingo Complaints and Disputes Procedure. Once all internal avenues have been exhausted and the customer is still not satisfied, they may refer the matter to the Independent Betting Adjudication Service. A copy of the Cosmo Bingo Complaints and Disputes Procedure is available on request or can be found on our website. here
The use of cameras or other devices for taking photographs/videos (such as mobile phones) may not be used by customers inside a Cosmo Bingo Club without the express permission of the management.
Other rules displayed within a Cosmo Bingo Club are deemed to form part of these Terms and Conditions.
Please also refer to our Self-Exclusion Policy and Complaints & Disputes Policy, which are available upon request at the Club.
These rules may be altered, revoked or amended upon at least seven days’ notice by Cosmo Bingo at any time and notice of such alteration shall be displayed in the Club and on the Cosmo Bingo website for and on behalf of Cosmo Bingo before the relevant amendment takes effect.
These Terms and Conditions, their interpretation and the relationship between you and Cosmo Bingo is governed by the laws of England and Wales. Without prejudice and subject always to our Complaints and Disputes Policy, any dispute in relation to these terms and conditions, their interpretation or the relationship between us is subject to the exclusive jurisdiction of the English courts.

Cosmo Bingo Rules Before Play

Players stake their money by the purchase of a card or book or electronic bingo ticket/package for a predetermined sum. Unless it is shown that a fee for participation is included in the sum charged, as per the charges to play notice, the total of books or cards or packages sold to all customers for such a sum shall be the prize money.
The number of books or cards sold (including any damaged) along with the prize money details will be clearly visible to customers.
Where the books are purchased as an “All In” policy these may not be split between players. Books which are split are deemed to be void and no prizes may be claimed.
Bingo equipment will be checked at the start of each session.
Players must ensure that their cards or books are not damaged and fall in the sequence displayed. Any problems must be rectified during the first session.
The caller will announce the order of play and which game is to be played (e.g. Any line, 2 lines or full house). In the event of any other alternative the caller will clearly indicate how the game can be won before it starts.

During Play

When the game starts, the caller will select and announce numbers, one at a time, in the strict order in which they are produced by the RNG equipment. A visual check of each number being called will be simultaneously displayed in the monitors around the hall for the benefit of players.
For the assistance of players, the numbers are also displayed on indicator boards. In the event of discrepancy between a number announced by the caller and that displayed on the indicator board, the actual number produced by the RNG equipment shall prevail.
As numbers are announced, members mark off the corresponding number on their book, card or Bee as it is called. When using markers or dabbers, extra care should be taken by players to ensure numbers are still legible for checking purposes.
Players must not remove pages from books during or after use, and the cover must remain intact at all times. Breaches of these rules will render the book void, and no prizes may be claimed.
Re-checks of numbers are available until the 10^th number is called or the line, full house or other relevant combination has been claimed, whichever comes first. In the event of a re-check the caller will stop the game and recall the numbers in numeric order ending with the last number called. The caller will then ask if there are any claims on the last number called before resuming the game. Re-checks will not be carried out on the first game of each session; also, a maximum of four re-checks per session may be carried out.

Stopping the Game

The first player(s) to mark sufficient numbers on the same ticket to fulfil the game requirements must call out to stop the game, as soon as that combination is complete and before any further numbers are announced.
The point at which the next number is deemed to have been called will be the moment the caller has commenced that number in any degree, including its colour. A number, once started, must be called in its entirety and is deemed to be the last number called.
In order to be eligible for prizes, winning bingo ticket(s) must contain the last number called.
It is the sole responsibility of the player to stop the game by shouting loud enough for the caller to hear the claim before the next number is called. Members playing Bees/EBT must shout to stop the game – as well as pressing the Audible claim button / buzzer (to be used in noisy areas, outside or in the fruit machine area), simply pressing the claim button on the BEE / EBT may not be enough on its own to stop the game.
No member of staff will be allowed to accept this responsibility on behalf of any player. The player must make their call loud enough to stop the caller progressing to the next number. Alerting other players or staff is not acceptable if the caller does not hear the claim in time. If this is disputed, the decision of the Duty Manager is final; no other person’s testimony is relevant.
Where more than one game is being played on one ticket, the later game may not be claimed until the earlier game has been won and at least one further number has been announced by the caller. It therefore follows that two different games may not be claimed on the same “check” number. Also, a player may only claim the prize which is being played for at the time of the claim e.g., A claim for the house may not be made whilst playing for the two lines. In this instance the winner would receive the two line prize money only and then the game would recommence for the full house.
The next number displayed is not valid until announced by the caller.

Claiming a Prize

Books must be intact in order for any claim to be checked.
To claim a prize a player must produce the relevant book, card or Bee together with their membership card. Players unable to provide a valid membership card within two minutes will forfeit their right to the prize for the game in question and the game will resume determining an alternative winner. Full reasons for any such disqualification will be given, although Management have the discretion of assisting the player to validate their membership.
The caller will decide whether to allow or not allow a claim and announce their decision. If they do not allow the claim, they will endeavour to obtain the player’s agreement to that decision. The reason why the claim has not been allowed will be announced to all players before play resumes.
When a player stops a game, but then indicates they have done so in error and declines to have their card checked, the game will continue until a winner is found. Cosmo Bingo has no responsibility or liability in respect of any claim that is made in error.
In the event of a mechanical malfunction, however caused, or of duplication or incorrect game tickets being issued, either paper or electronic, resulting in multiple or duplicate claims, all claimants will equally share any cash prize or in the event of non-cash prizes, share the prize in accordance with the procedure announced for sharing prizes before the start of the game.
Once the caller has declared the game closed and/or the indicator board has been cleared, no further claims will be accepted.
Ticket-sharing and prize sharing arrangements are not permitted. Customers entering into any ticket sharing and/or prize money sharing arrangements of any nature in breach of these Terms and Conditions, whether formal or informal, do so entirely at their own risk. Cosmo Bingo does not accept any liability in the event of disputes arising from such arrangements or any sharing function offered on its products. Cosmo Bingo’s only obligation is to pay the stated prize money to the player(s) holding the winning bingo ticket(s).
In the event of an equipment breakdown, which prohibits the continuation of the game in progress, all numbers called will stand and the game will be continued on some other form of equipment.

Other Information

In the event of more than one valid claim for any game, any cash prizes shall be shared equally among the winners.
In the event of a special game for a non-cash prize, the caller will announce before the game the procedure to be adopted in the event of multiple winners.
Company employees are not allowed to take part in gaming of any form in the premises where they are employed.
Callers may not participate in any “linked” game, in any other club which is “linked” to the club where they are employed. They may participate in all other games and may participate in link games which do not involve their own club.
Staff, other than callers, may take part in “linked” games in any club other than the one in which they are employed.
Linked Bingo games are subject to their own rules as displayed.
All prizes displayed or announced within the Club may be changed or withdrawn upon prior notification at the discretion of Management prior to the start of a game.
These rules may be altered, revoked or amended upon at least seven days’ notice by Cosmo Bingo at any time and notice of such alteration shall be displayed in the Club for and on behalf of Cosmo Bingo before the relevant amendment takes effect.
In all matters the decision of the Duty Manager is final.

Jackpots

Cosmo Bingo Rules apply during the playing of jackpot games in addition to the specific rules detailed below.
Where a Jackpot requires an additional stake to participate in an additional game or obtain a chance of winning, it is the player’s responsibility to confirm that the stake has been paid. It is the responsibility of paper players to confirm that any jackpot stamp purchased has been recorded and is legible on their tickets. It is the responsibility of electronic players to confirm that they have purchased any jackpot stamp(s) within their bingo package.
Jackpot prize(s) will be available within existing games designated by the Club prior to the commencement of the game. Only the jackpot numbers called within the designated game(s) will apply. Once a number has been called for the jackpot prize, any repetition of it is invalid.
Rules for winning each type of jackpot are available in the Club and announced at the start of the relevant game.
In the event of a jackpot prize not being won on a specific session or game, the prize(s) will be carried forward to the next designated session or game unless 6. below applies.
In the event prior to the game starting, players have been notified that the Jackpot must be won on a specific session or game, then at the completion of the session or game the caller will continue to call further numbers until a valid winning claim is made by player(s).

Superbook or Variant Games of Bingo

Sometimes we may offer a Superbook for sale at a different price to the standard book. Prize money may be more for this type of purchase. Where this applies the appropriate level of prize money will be advised on the prize money display boards.
Should the Club offer a Superbook or variant of a Superbook game or book where there are two or more stake charges for simultaneous games, including a free charge, the following procedure will be followed when there are multiple game claims and winners.

Example

Two stake charges for a game played which are ‘free’ and a £10 ‘Superbook’
Announced prize money for the full house of £40 for ‘Free’ players and £100 for ‘Superbook’ players.
Three claims made and validated – one on a free book and two on Superbooks.
The prize allocation would be as follows:

Free book prize (£40) divided by 3 claims = £13.34 paid to one winner
Superbook prize (£100) divided by 3 claims = £33.34 paid to two winners

Prize Bingo Rules

Cosmo Bingo Rules and the MCB/Mini Cash Bingo/Table Top Bingo Rules (as displayed) apply during the playing of Prize Bingo in addition to the specific rules regarding Prize Bingo detailed below.
. The amount charged by way of a participation fee in respect of any one chance to win a prize in a particular game shall not exceed £1.
Where a prize for which a game is played is money, the amount of that money shall not exceed £100.
In all instances, the decision of the Duty Manager is final.

Electronic Bingo Terms & Conditions

The electronic bingo terminal operating in the Club shall be referred to as a unit. Other names include “Bingo Bee”, “Bee”, “Pod” or “e-Pod”, “planet”, “EBT”.
In the event of any breakdown of a unit, Cosmo Bingo’s liability will be limited to the refund of any stake paid for games which have not been played.
In the event of any breakdown of a unit, the game will not be stopped whilst the unit is exchanged or reset.
The maximum available tickets to play per unit are 150. On an All In Session where tickets are sold in sixes, the maximum available tickets to play are 150.
Only Cosmo Bingo members may use a unit. Membership cards are required to operate an account. Only one unit may be played per member.
Members accept full responsibility for the unit upon purchase. Cosmo reserves the right to charge in full for any loss or damage to any unit by a member.
In order to use a unit, members must purchase a minimum quantity of 6 main session tickets at the full stake price (unless otherwise stated).
Any special offers and the conditions of the respective offers will be displayed at the point of purchase. These will be a supplement to these rules.
All discounts and offers are subject to review, or removal, at the discretion of Management without any prior consultation.
Cosmo Bingo accepts no liability whatsoever for any missed claims. In the event of technical faults or equipment breakdowns, affected games will be void and if appropriate, refunds of stakes offered.
Bingo Bee packages are not guaranteed to have all 1 to 90 numbers on each strip of 6 tickets sold. Players must be aware that where more than six tickets are in play, double numbers will occur.
At the end of the session, it is the responsibility of the member to return the unit to the point from which they collected it.
Cosmo Bingo uses PIN security to protect against fraudulent use of customer accounts. We recommend that customers change their PIN from the default and keep their PIN secure.
It is the responsibility of the customer, either by review of the receipt issued at time of purchase or if self-service has been used by a physical check of tickets showing on the Bingo Bee electronic bingo unit, to ensure that the Bingo Bee electronic bingo unit contains all the tickets requested at time of purchase. Cosmo Bingo accepts no liability whatsoever should the Bingo Bee electronic bingo unit not contain tickets which the customer may have requested but was not charged for. Tickets charged for but not obtained will be refunded and will be deemed void for prize claiming purposes.
In the event of failure of a Bingo Bee electronic bingo unit, Cosmo Bingo will continue with the game in play and any further game(s) scheduled to be played whilst the faulty Bingo Bee electronic bingo unit is swapped for an alternative (if available). customers who are unable to participate in a game or games from beginning to end due to a technical failure of the system will be entitled to a refund of the ticket(s) that they were not able to play and the refunded ticket(s) will be deemed void for prize claiming purposes.
If more Bingo Bee electronic bingo units fail than there are spare units available, the electronic bingo game may be aborted, but the playing of live bingo will continue with prize money being recalculated.
When marking off numbers, the customer should either touch anywhere on the tickets displayed area on the Bingo Bee electronic bingo unit or, if using the self-marking portrait view option, should touch the actual number generated by the Random Number Generator and announced by the Caller. This action will automatically mark and record the numbers.
When using the self-marking portrait view option, it is the responsibility of the customer to mark off the actual number generated by the Random Number Generator and announced by the Caller, as the marked numbers are used by the Bingo Bee electronic bingo unit to monitor and report tickets closest to winning. By using the self-marking portrait view option, the customer accepts that they are aware of the associated risk and that they can correct mistakes during the playing of the game by use of the “catch up and correct” facility. Cosmo Bingo accepts no responsibility for any missed claims where the customer has used the self-marking portrait view option and marked the number(s) incorrectly.
If any customer completes the combination in play (including the use of any automatic marking function or ‘Autodob’ on Bingo Bee or any other device), they must call out promptly to stop the game and, if required, press the electronic claim button on the Bingo Bee electronic bingo unit. The claim must be registered before the next number is called. The winning bingo ticket must contain the last number called.
In the event of failure of a slot machine game, automated bingo game or any other game provided on a Bingo Bee unit, the customer will be entitled to a refund of the stake on the affected game(s) and the incomplete game(s) will be deemed void for claim purposes.
In the event that a customer’s account remains unused (i.e. there have been no deposits, purchases or withdrawals) for 12 months or more, Cosmo Bingo reserves the right to repay the balance on the unused account to the last payment method used. If this is not possible then Cosmo Bingo reserves the right to levy an administration charge on the account balance of up to £5 per year per account. Cosmo Bingo will take reasonable steps to notify the customer at least 30 days prior to any such fee or charge being imposed.
Customer funds left on account with Cosmo Bingo are held in cash or in Cosmo Bingo’s general account and are kept separate from business cash and accounts but are not legally protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: basic (Not protected – Segregation of customer funds).
Terms and Conditions relating to MCB/Mini Cash Bingo/Table Top Bingo, Slot Machines and Cosmo Bingo Rules operate alongside Electronic Bingo Terms and Conditions which do not override any condition stated in the aforementioned documents.
Terms and Conditions for the use of electronic bingo terminals are displayed to players on creation of their account.
All changes to Terms & Conditions are notified to players in advance.
In the event of any dispute, Cosmo Management decision is final and binding.

MCB/Mini Cash Bingo/Table Top Bingo Rules of Play

Cosmo Bingo Rules shall apply to MCB/Mini Cash Bingo/Table Top Bingo except where altered by these rules.
A participation fee at the rate indicated on the Charges To Play Notice will be charged for each game.
The activation of the visual indicator light at the playing position is proof of payment and a pre-requisite of any winning claim.
The cash prize for each game is calculated by multiplying the number of players by the stake, less any par fees.
The caller selects a number using a random number generator and announces each number so selected. The number is deemed to have been called immediately the caller begins to speak, even if only a partial number or colour is announced. The caller will complete any such calls before entertaining a claim.
Winning combinations are lines across, down or diagonal; four corners; four centre squares; multiples of these in a two line game or a full board game. The caller will state which game is in play prior to the game starting.
Free squares may be applicable to certain games, and where this is the case, the caller will announce this prior to the game starting.
Responsibility lies solely with the player to register their claim and stop the caller either with the claim button or by shouting. Staff are not responsible for making any claims.
Should there be more than one eligible winner, in accordance with the Cosmo Bingo Rules, cash prizes shall be divided equally. Non-cash prizes will be distributed in accordance with the procedure announced for distribution of the non-cash prize in the event of multiple winners before the start of the game.
In the event of any dispute, the Duty Manager’s decision is final.

Linked MCB/Mini Cash Bingo/Table Top Bingo Rules of Play

Cosmo Bingo Rules & MCB/Mini Cash Bingo/Table Top Bingo Rules shall apply to these games except where altered by these rules.
The game will be called from a previously agreed control club.
In the event of technical faults, the link game will cease, any prize money already won shall be valid and the relevant contribution from the club deducted from the stake. The game will then resume “in house” for “in house” prize money.
In the event of any dispute, the decision of the control club caller is final.

Slot Machines Terms & Conditions

These Terms apply in addition to the Cosmo Bingo Rules.
Players must be aged 18 years or over and hold a valid membership.
No gaming other than authorised gaming may be carried out on these premises.
Cosmo Bingo will report to the Police any member who they know or suspect to be using gambling as a source of crime or disorder or to support any activity associated with crime and disorder.
Under no circumstances may members loan money to or borrow money from other members, nor shall they knowingly pass counterfeit or illegally obtained notes or coins.
Neither Cosmo Bingo, nor its directors, shareholders, employees and agents shall be liable to any customer for any loss, damage or injury suffered by them or their property, save where caused by negligence on behalf of Cosmo Bingo. For the avoidance of doubt, this paragraph shall not in any way limit Cosmo Bingo’s liability for death or personal injury caused by the negligence of Cosmo Bingo or its directors, shareholders, employees or agents or for any other liability which cannot legally be excluded by law.
Customers play the slot machines on the express understanding that neither Cosmo Bingo, nor its directors, shareholders, employees or agents shall be held responsible if results and/or prizes are affected by the failure/malfunction of equipment or machines; the failure of employees or other staff to perform duties or the actions, whether improper or otherwise, of third parties. On any such occurrence, Cosmo Bingo’s decision is to be binding upon the customers notwithstanding any statements made by its employees or agents prior to or subsequent to Cosmo Bingo’s decision. In the event of such occurrence, all prizes awarded are subject to re-scrutiny; any customer who received the prize undertakes to refund it if, in Cosmo Bingo’s opinion it has been incorrectly awarded. The customer must report any fault or suspected fault to any of the gaming terminals located on the premises to an employee as soon as they become aware of such.
Any pay-outs are discretionary to the Duty Manager. Each incident is determined on its own merit and is not subject to any precedent.
In the event that a prize pay-out on a machine requires hand pay-out by the Club (or if it is reasonable to make a payment to the customer because of a machine pay-out fault that we cannot resolve) and Cosmo Bingo is satisfied that such prize pay-out is a valid win; the player must provide a valid membership number and signature before such pay-out will be made. All Club hand pay-outs are ex gratia and reflect full and final payment in respect of the customer’s claim for a pay-out from the machine. No other payments or claims will be considered for any reason.
Reserved notices may only be used during Main Stage bingo time and for five minutes before/after interval commencement. These notices are not a legal requirement and may be removed by Cosmo Bingo without any reason or prior notification being given. Cosmo Bingo accepts no liability whatsoever for any losses resultant to use of these notices; nor does Cosmo Bingo accept any liability for notices being removed by other players.
In the event of any dispute the decision of the Duty Manager is final.

Free Draw Terms & Conditions

No purchase is necessary to take part in the draw.
In cases when the rules of a particular Free Draw say you must be present at the time of the draw then you must claim your gift / prize within 5 minutes of the draw taking place.
Responsibility lies with the customer for the safe keeping of their free draw tickets.
Damaged, altered or defaced draw tickets will be deemed void and no gift / prize will be issued.
The Club reserves the right to substitute a gift / prize for an alternative gift / prize of the same or greater value upon notice prior to the draw taking place.
In the event of any dispute, the Duty Manager’s decision is final.
We can cancel promotions, free draws, or change terms and conditions where necessary to comply with law or regulation, to prevent fraud or similar unlawful behaviour, or by giving you notice beforehand. Any such variation or cancellation will not apply to you if you have commenced play in relation to the promotion, prior to the date of the communication of the variation or cancellation.

Promotional Offers Terms & Conditions Gifts / Stamp Cards / Money Off Vouchers

All promotions / offers are for members playing Main Session bingo on the requisite session.
Members eligible for the promotion / offer are entitled to a maximum of one of the relevant gift / offer.
Where a gift or offer is being claimed by a member, no other “offer” voucher may be used or money off/cashback given.
Where applicable, the cash amount for the gift must be paid before the gift is issued.
Gifts / offers may only be redeemed on the specified date with no exceptions.
Responsibility lies with the customer for the safe keeping of their stamp card or voucher.
Lost stamp cards and vouchers cannot be replaced.
Damaged, altered or defaced vouchers / stamp cards will be deemed void and no gift / cash will be issued.
Stamp cards may only be stamped on the relevant sessions. No excuses for inability to attend, or other reasons for missed stamps will be accepted.
Whilst every effort is made to ensure sufficient quantities of gifts are available, from time to time we may run out of stock. In this eventuality an out of stock voucher will be issued which will be redeemable within the specified time scale.
Cosmo Bingo reserves the right to substitute a gift for an alternative gift of the same or greater value at any time.
Due to the numbers of goods issued, it is possible that damaged items will be issued from time to time. It is recommended that members check their gift as soon as they get home. If a gift is found to be faulty, members must return the item within 14 days of receiving the gift in order that we may return the gift to the supplier. Where an item has been purchased, it is our policy to refund or replace the item. Cosmo Bingo accepts no liability for gifts returned after the 14 day returns timescale has passed.
Cosmo Bingo reserves the right to cancel, withdraw or amend any promotion without prior notification at any time before a player has signed up to the promotion.
All changes to Terms & Conditions are notified to players in advance and will not impact gifts, stamp cards or money offer vouchers that have already been issued.
We can otherwise cancel promotions, free draws, or change terms and conditions where necessary to comply with law or regulation, to prevent fraud or similar unlawful behaviour, or by giving you notice beforehand. Any such variation or cancellation will not apply to you if you have commenced play in relation to the promotion, prior to the date of the communication of the variation or cancellation.
In the event of any dispute, the Duty Manager’s decision is final.

Everyone’s a Winner (EAW)

EAW envelopes may be mailed, door dropped or handed out to customers in the Club.
EAW envelopes may only be redeemed by members of Cosmo Bingo that are playing a session of bingo.
EAW envelopes must only be opened by a nominated member of Cosmo Bingo staff in the Club.
EAW envelopes may only be redeemed within the dates specified.
EAW envelopes may only be redeemed once per person per promotion.
EAW envelopes not opened in accordance with 2 to 5 above will be deemed invalid.
Cosmo Bingo accepts no responsibility for lost, defaced, invalid or opened envelopes.
EAW envelopes have no cash value at any time.
All changes to Terms & Conditions are notified to players in advance and will not impact EAW envelopes that have already been issued.
We can otherwise cancel promotions, free draws, or change terms and conditions where necessary to comply with law or regulation, to prevent fraud or similar unlawful behaviour, or by giving you notice beforehand. Any such variation or cancellation will not apply to you if you have commenced play in relation to the promotion, prior to the date of the communication of the variation or cancellation.
In the event of any dispute, the General Manager’s decision is final.

Complaints and Disputes Policy Gaming Disputes Procedure

Cosmo Bingo fully supports the licensing objective in the Gambling Act 2005 that gaming should be conducted in a fair and open way.
Should you have any complaint or dispute about any gaming related decision, a member of our management team should be able to settle the problem for you at the time.
However, should you not be satisfied with their decision, and all internal avenues of dispute resolution have been exhausted, you may refer the matter to the Independent Betting Adjudication Service (IBAS). This panel is tasked with reviewing any complaints or disputes relating to the bingo industry that cannot be settled internally.
The procedure for settlement of any gaming related dispute is as follows:-
- The matter should be raised with the duty manager at the time.
- If you are not satisfied with their decision, you should put your concerns in writing to the General Manager of the bingo club to which the complaint relates, at the relevant bingo club’s address:
- Cosmo Eccles 241 Liverpool Road, Patricroft, Eccles Manchester, M30 0QN
- Cosmo Stalybridge 62 Market Street Stalybridge, Cheshire, SK15 2AB
The outcome of your dispute will be confirmed in writing to you. If you are not satisfied with the outcome, then you will be notified in writing of the next stage of the dispute process.
The internal process of your complaint will take no more than 8 weeks.
Should all internal avenues have been exhausted and you are still not satisfied with the decision regarding your gaming complaint or dispute, you may refer the matter in writing to IBAS at the following address:-
- Independent Betting Adjudication Service, PO Box 62639, London, EC3P3AS
- Email: adjudication@ibas-uk.co.uk
- Website: www.ibas-uk.com

Independent Betting Adjudication Service

IBAS will only handle disputes received in writing and after they are entirely satisfied that all possibilities of an internal solution have been fully explored. Therefore, if you have not taken the matter through the internal disputes procedure described above, IBAS will refer it back to you until the internal process has been fully exhausted.
Once a dispute has been accepted by IBAS for consideration and enquiries have been completed by IBAS, the matter will be submitted to the IBAS panel for adjudication.
IBAS rulings are legally non-binding which means that Cosmo Bingo is not legally bound to abide by any IBAS decision but would normally do so, other than in exceptional circumstances.
Further information is available at www.ibas-uk.com

Customer Notice Notification of changes to the Terms & Conditions of Cosmo Bingo With effect from 23/01/2023, the updated Terms & Conditions will take effect.

All changes to Terms & Conditions will be notified to players by a notice displayed on reception 7 days before the changes take effect.
These premises are owned by Cosmo Bingo Halls Manchester Limited trading as Cosmo Bingo (“Cosmo Bingo”) and are known as Cosmo Bingo Club.
Cosmo Bingo Halls Manchester Limited is a company registered in England and Wales under company number 14529756 with its registered office at 62 Market Street, Stalybridge, Manchester, United Kingdom, SK15 2AB. We are licensed and regulated in Great Britain by the Gambling Commission under account number 62145. https://www.gamblingcommission.gov.uk/public-register/business/detail/62145

Cosmo Bingo is fully committed to upholding the licensing objectives of the Gambling Act 2005, which are:

preventing gambling from being a source of crime or disorder, being associated with crime or disorder, or being used to support crime.
ensuring that gambling is conducted in a fair and open way.
protecting children and other vulnerable persons from being harmed or exploited by gambling.